Shipping information
Your order normally will be dispatched within 1-2 work days (Monday to Fridays) after the receipt of payment. Orders which include one or more pre-ordered items will be shipped together once all titles are in stock.
The postage costs are automatically generated based on the weight and size of the items. For technical reasons, double CD’s count as 2 CD’s and box sets with e.g. 3 CDs count multiple times.
In order for the postage costs to be calculated correctly for you, you must be registered and logged in to your account.
Orders sent as Warenpost are only insured up to 20 Euros in case of loss and damage. To fully insure your order, please choose the shipping service DHL parcel or UPS.
DHL Parcel and UPS shipments usually are shipped in a cardboard box. Warenpost shipments are shipped in a bubble envelope. All shipments come with the jewel cases.
For a detailed price list and over-view of all shipping tariffs, please click LINK.
In case of trans-border deliveries (e.g. to countries outside of the EU) additional taxes such as custom duties may apply. You are responsible for paying these once the parcel reches your local custom office. We’re shipping from Germany.
We use Deutsche Post & DHL and UPS as carriers.
How can I track my order and when will my order be delivered?
As soon as your parcel has been dispatched, you will receive an e-mail with the tracking number for parcel shipping and Warenpost to the e-mail address stored in the shop.
You can view your order and dispatch history, including all tracking numbers, at any time in your customer area and when you are logged in.
Please, use the tracking number to check the delivery status of your parcel. Estimated shipping time within Europe is between 3-21 work days. Shipping to destinations outside of Europe such as Australia and Oceania can take 2-3 weeks longer. Warenpost is a shipping method with limited tracking, so not all steps may be scanned here.
During the holiday season, shipping times can be a bit longer than estimated above.
Can I add another product to an existing order?
This is unfortunately not possible for technical reasons.
To keep up-to-date about news, upcoming releases & sales campaigns with voucher codes, please subscribe to our weekly newsletter here: LINK
Our webmaster also post updates about every addition to the store in our shop group on Facebook.
Will a certain item which is currently sold be back in stock again?
This depends on various factors. As long as a product is still actively visible in the shop, there is a possibility that we can receive returns of the item or order it again at the supplier.
The process is different for each item and depends on various factors, such as who the distributor or label is, where the label is located and what the minimum order value or shipping costs are and whether an item is limited or not.
We always try to stock our products sensibly and, in the case of limited editions, to get as many copies as possible for our customers. In exceptional cases, however, it can happen that individual items are sold out within 1-3 working days and won’t be available again due to limitations at the supplier.
How many copies do you stock per title?
This depends on the title.
Product Complaint
To make a complaint about an item, please send an e-mail to shop@prideandjoy.de stating the item name, the order number of your order and your name. Please, describe the problem in 2-3 sentences. If the product is damaged, please attach a photo of the damage.
Which payment methods do you accept?
We accept bank wire, cash at delivery, Paypal and Klarna (which offers credit card, on invoice, bank wire, instalment payments & debit note payments amongst others).
Error message: There is no shipping service for this address
There is something wrong with the specified address. Please check whether you have created several addresses in your customer account, whether one of them is incorrect or whether the dispatch works with another address.
Problems with log-in
To order, you must register and log in to the store. In case of a problem with the log-in, try to re-set your password or use a different browser or delete the cookies & history of your browser.
In case of any further technical problems, e-mail our webmaster at: webmaster@prideandjoy.de
How can I return my order?
Please, use the return form LINK and send it by e-mail to shop@prideandjoy.de
We will get back to you shortly then by e-mail.
How do I delete my account?
Send an e-mail to webmaster@prideandjoy.de and we will immediately arrange for the irrevocable deletion of your account. Your data will be automatically deleted by us at the end of the legally prescribed retention period.